Touchpoint One
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Overview
Tagline Brand's website · 2026-10-04
A strong blend of gamification, AI, and actionable insights to drive measurable improvements in agent performance and customer satisfaction, turning contact center performance into a team sport.
Description Brand's website · 2026-10-04
TouchPoint One offers the Acuity platform, a cloud-based enterprise performance management solution designed to empower contact center workforces. It leverages AI, gamification, coaching, and analytics to improve employee performance and engagement, drive operational efficiency, and reduce costs.
Offerings
Core capabilities Brand's website · 2026-10-04
- Acuity platform
- which includes Role-Based Dashboards
- Agent & Supervisor Coaching
- Performance Gamification (A-GAME Leagues)
- Balanced Scorecards
- Quality/Compliance Management
- Performance Pay & Incentives
- AI insights
- and analytics.
Pricing Brand's website · 2026-10-04
Subscription-based SaaS model
Audience
Target industry Brand's website · 2026-10-04
Leading contact centers and customer service organizations, including those with remote and hybrid workforces, seeking to improve employee performance and engagement.
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Claim Touchpoint One — free →Page last updated 2026-10-17.