{"name":"Touchpoint One","domain":"touchpointone.com","url":"https://optimly.ai/brand/touchpoint-one","is_claimed":false,"categories":["hr-technology"],"headers":[{"header":"Overview","sections":[{"key":"short_description","label":"Tagline","shape":"text","content":"A strong blend of gamification, AI, and actionable insights to drive measurable improvements in agent performance and customer satisfaction, turning contact center performance into a team sport.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://touchpointone.com","updated_at":"2026-10-04T00:07:54.052000+00:00"},{"key":"description","label":"Description","shape":"text","content":"TouchPoint One offers the Acuity platform, a cloud-based enterprise performance management solution designed to empower contact center workforces. It leverages AI, gamification, coaching, and analytics to improve employee performance and engagement, drive operational efficiency, and reduce costs.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://touchpointone.com","updated_at":"2026-10-04T00:07:54.052000+00:00"}]},{"header":"Offerings","sections":[{"key":"core_capabilities","label":"Core capabilities","shape":"text","content":"Acuity platform\nwhich includes Role-Based Dashboards\nAgent & Supervisor Coaching\nPerformance Gamification (A-GAME Leagues)\nBalanced Scorecards\nQuality/Compliance Management\nPerformance Pay & Incentives\nAI insights\nand analytics.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://touchpointone.com","updated_at":"2026-10-04T00:07:54.052000+00:00"},{"key":"pricing","label":"Pricing","shape":"text","content":"Subscription-based SaaS model","source_type":"1p_website","source_label":"Brand's website","source_url":"https://touchpointone.com","updated_at":"2026-10-04T00:07:54.052000+00:00"}]},{"header":"Audience","sections":[{"key":"target_industry","label":"Target industry","shape":"text","content":"Leading contact centers and customer service organizations, including those with remote and hybrid workforces, seeking to improve employee performance and engagement.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://touchpointone.com","updated_at":"2026-10-04T00:07:54.052000+00:00"}]}],"last_refreshed_at":"2026-10-04T00:07:54.052000+00:00","last_changed_at":"2026-10-17T23:35:20.736663+00:00","claim_url":"https://app.optimly.ai/sign-up?claim=45fe18cd-0da3-4434-b7f6-4b5dde288d3c"}