# Touchpoint One

> Publicly sourced profile assembled by Optimly, in the Optimly AI Brand Index. Last refreshed 2026-10-04.

- **Business Profile:** https://optimly.ai/brand/touchpoint-one
- **Dataset:** https://optimly.ai/brand/touchpoint-one.json
- **Markdown:** https://optimly.ai/brand/touchpoint-one/llms.txt
- **Official website:** https://touchpointone.com
- **Slug:** touchpoint-one
- **Categories:** hr-technology

## Overview

- **Tagline:** A strong blend of gamification, AI, and actionable insights to drive measurable improvements in agent performance and customer satisfaction, turning contact center performance into a team sport.
Source: Brand's website (https://touchpointone.com) · 2026-10-04

- **Description:** TouchPoint One offers the Acuity platform, a cloud-based enterprise performance management solution designed to empower contact center workforces. It leverages AI, gamification, coaching, and analytics to improve employee performance and engagement, drive operational efficiency, and reduce costs.
Source: Brand's website (https://touchpointone.com) · 2026-10-04

## Offerings

- **Core capabilities:**
  - Acuity platform
  - which includes Role-Based Dashboards
  - Agent & Supervisor Coaching
  - Performance Gamification (A-GAME Leagues)
  - Balanced Scorecards
  - Quality/Compliance Management
  - Performance Pay & Incentives
  - AI insights
  - and analytics.
Source: Brand's website (https://touchpointone.com) · 2026-10-04

- **Pricing:** Subscription-based SaaS model
Source: Brand's website (https://touchpointone.com) · 2026-10-04

## Audience

- **Target industry:** Leading contact centers and customer service organizations, including those with remote and hybrid workforces, seeking to improve employee performance and engagement.
Source: Brand's website (https://touchpointone.com) · 2026-10-04

Page last updated 2026-10-17.