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Overview

Tagline Brand's website · 2026-10-04

A 'connected suite' approach that bridges the gap between customer engagement (front office) and operational ERP systems (back office) for a single source of truth.

Description Brand's website · 2026-10-04

SAP Customer Experience (CX) is a suite of enterprise-grade cloud solutions designed to manage the entire customer journey. It integrates sales, service, marketing, and commerce into a unified platform that connects front-office engagement with back-office ERP data.

Offerings

Core capabilities Brand's website · 2026-10-04

  • SAP Commerce Cloud
  • SAP Sales Cloud
  • SAP Service Cloud
  • SAP Marketing Cloud/Emarsys
  • SAP Customer Data Platform

Pricing Brand's website · 2026-10-04

Subscription-based (Enterprise-level)

Audience

Target industry Brand's website · 2026-10-04

Large enterprise, global corporations, high-volume B2B and B2C organizations.

Landscape

Competitors Brand's website · 2026-10-04

  • Salesforce (Customer 360)
  • Microsoft Dynamics 365
  • Adobe Experience Cloud
  • Oracle Advertising and Customer Experience (CX)

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Page last updated 2026-10-17.