Microsoft Dynamics 365 Customer Service
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Overview
Tagline Brand's website · 2026-10-04
Deep, native integration with the entire Microsoft 365 stack including Teams, Outlook, and Power Platform, providing a single-source-of-truth for customer data.
Description Brand's website · 2026-10-04
Microsoft Dynamics 365 Customer Service is a cloud-based CRM application designed to manage support operations, ticketing, and customer engagement. It provides a unified view of customer data across multiple channels, including voice, chat, and social, integrated with the Microsoft Power Platform.
Offerings
Core capabilities Brand's website · 2026-10-04
- Case Management
- Omnichannel Messaging (Voice/Chat/Social)
- Unified Routing
- Microsoft Copilot for Service
- Knowledge Management.
Pricing Brand's website · 2026-10-04
Subscription
Audience
Target industry Brand's website · 2026-10-04
Mid-market to Large Enterprise; Industries: Finance, Healthcare, Retail, Government, Professional Services.
Landscape
Competitors Brand's website · 2026-10-04
- Salesforce Service Cloud
- Zendesk Support Suite
- Freshdesk by Freshworks
- HubSpot Service Hub
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Claim Microsoft Dynamics 365 Customer Service — free →Page last updated 2026-10-17.