# Microsoft Dynamics 365 Customer Service

> Publicly sourced profile assembled by Optimly, in the Optimly AI Brand Index. Last refreshed 2026-10-04.

- **Business Profile:** https://optimly.ai/brand/microsoft-dynamics-365-customer-service
- **Dataset:** https://optimly.ai/brand/microsoft-dynamics-365-customer-service.json
- **Markdown:** https://optimly.ai/brand/microsoft-dynamics-365-customer-service/llms.txt
- **Official website:** https://microsoft.com
- **Slug:** microsoft-dynamics-365-customer-service
- **Categories:** customer-support-cx-software, sales-crm

## Overview

- **Tagline:** Deep, native integration with the entire Microsoft 365 stack including Teams, Outlook, and Power Platform, providing a single-source-of-truth for customer data.
Source: Brand's website (https://microsoft.com) · 2026-10-04

- **Description:** Microsoft Dynamics 365 Customer Service is a cloud-based CRM application designed to manage support operations, ticketing, and customer engagement. It provides a unified view of customer data across multiple channels, including voice, chat, and social, integrated with the Microsoft Power Platform.
Source: Brand's website (https://microsoft.com) · 2026-10-04

## Offerings

- **Core capabilities:**
  - Case Management
  - Omnichannel Messaging (Voice/Chat/Social)
  - Unified Routing
  - Microsoft Copilot for Service
  - Knowledge Management.
Source: Brand's website (https://microsoft.com) · 2026-10-04

- **Pricing:** Subscription
Source: Brand's website (https://microsoft.com) · 2026-10-04

## Audience

- **Target industry:** Mid-market to Large Enterprise; Industries: Finance, Healthcare, Retail, Government, Professional Services.
Source: Brand's website (https://microsoft.com) · 2026-10-04

## Landscape

- **Competitors:**
  - Salesforce Service Cloud
  - Zendesk Support Suite
  - Freshdesk by Freshworks
  - HubSpot Service Hub
Source: Brand's website (https://microsoft.com) · 2026-10-04

Page last updated 2026-10-17.