{"name":"Microsoft Dynamics 365 Customer Service","domain":"microsoft.com","url":"https://optimly.ai/brand/microsoft-dynamics-365-customer-service","is_claimed":false,"categories":["customer-support-cx-software","sales-crm"],"headers":[{"header":"Overview","sections":[{"key":"short_description","label":"Tagline","shape":"text","content":"Deep, native integration with the entire Microsoft 365 stack including Teams, Outlook, and Power Platform, providing a single-source-of-truth for customer data.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://microsoft.com","updated_at":"2026-10-04T00:04:20.473000+00:00"},{"key":"description","label":"Description","shape":"text","content":"Microsoft Dynamics 365 Customer Service is a cloud-based CRM application designed to manage support operations, ticketing, and customer engagement. It provides a unified view of customer data across multiple channels, including voice, chat, and social, integrated with the Microsoft Power Platform.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://microsoft.com","updated_at":"2026-10-04T00:04:20.473000+00:00"}]},{"header":"Offerings","sections":[{"key":"core_capabilities","label":"Core capabilities","shape":"text","content":"Case Management\nOmnichannel Messaging (Voice/Chat/Social)\nUnified Routing\nMicrosoft Copilot for Service\nKnowledge Management.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://microsoft.com","updated_at":"2026-10-04T00:04:20.473000+00:00"},{"key":"pricing","label":"Pricing","shape":"text","content":"Subscription","source_type":"1p_website","source_label":"Brand's website","source_url":"https://microsoft.com","updated_at":"2026-10-04T00:04:20.473000+00:00"}]},{"header":"Audience","sections":[{"key":"target_industry","label":"Target industry","shape":"text","content":"Mid-market to Large Enterprise; Industries: Finance, Healthcare, Retail, Government, Professional Services.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://microsoft.com","updated_at":"2026-10-04T00:04:20.473000+00:00"}]},{"header":"Landscape","sections":[{"key":"competitors","label":"Competitors","shape":"links","content":[{"url":null,"name":"Salesforce Service Cloud"},{"url":null,"name":"Zendesk Support Suite"},{"url":null,"name":"Freshdesk by Freshworks"},{"url":null,"name":"HubSpot Service Hub"}],"source_type":"1p_website","source_label":"Brand's website","source_url":"https://microsoft.com","updated_at":"2026-10-04T00:04:20.473000+00:00"}]}],"last_refreshed_at":"2026-10-04T00:04:20.473000+00:00","last_changed_at":"2026-10-17T23:27:34.127016+00:00","claim_url":"https://app.optimly.ai/sign-up?claim=1412feb9-3289-44c7-9747-ebc242d872ab"}