{"name":"Twig","domain":"twig.so","url":"https://optimly.ai/brand/twig","is_claimed":false,"categories":["ai-machine-learning","customer-support-cx-software"],"headers":[{"header":"Overview","sections":[{"key":"short_description","label":"Tagline","shape":"text","content":"Sera resolves 70% of inquiries autonomously across five channels (phone, chat, email, SMS, WhatsApp) using one shared memory. It ensures accuracy by retrieving answers from provided materials and self-checking, escalating instead of guessing. It integrates with 30+ tools like Salesforce, HubSpot, and Zendesk, can go live in 30 minutes, and is SOC 2 Type II certified with PII redaction capabilities.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://twig.so","updated_at":"2026-10-04T00:04:58.780000+00:00"},{"key":"description","label":"Description","shape":"text","content":"Twig offers Sera, an AI-powered front desk agent designed to automate and manage all inbound customer interactions across phone, web chat, email, SMS, and WhatsApp. It handles appointment booking, lead qualification, and customer questions 24/7, aiming to resolve a majority of inquiries without human intervention while integrating seamlessly with existing business tools.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://twig.so","updated_at":"2026-10-04T00:04:58.780000+00:00"}]},{"header":"Offerings","sections":[{"key":"core_capabilities","label":"Core capabilities","shape":"text","content":"Sera - AI Front Desk Agent","source_type":"1p_website","source_label":"Brand's website","source_url":"https://twig.so","updated_at":"2026-10-04T00:04:58.780000+00:00"},{"key":"pricing","label":"Pricing","shape":"text","content":"Freemium, with paid plans starting at $499/month for Growth, offering tiers based on AI chats and voice minutes.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://twig.so","updated_at":"2026-10-04T00:04:58.780000+00:00"}]},{"header":"Audience","sections":[{"key":"target_industry","label":"Target industry","shape":"text","content":"Businesses requiring front desk automation, improved lead qualification, reduced missed calls/inquiries, and 24/7 customer service. Specific applications include AI SDR, dental practices, auto dealerships, and mortgage companies.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://twig.so","updated_at":"2026-10-04T00:04:58.780000+00:00"}]},{"header":"Landscape","sections":[{"key":"competitors","label":"Competitors","shape":"links","content":[{"url":null,"name":"Qualified"},{"url":null,"name":"Intercom Fin"},{"url":null,"name":"Decagon"},{"url":null,"name":"Sierra"},{"url":null,"name":"Ada"}],"source_type":"1p_website","source_label":"Brand's website","source_url":"https://twig.so","updated_at":"2026-10-04T00:04:58.780000+00:00"}]}],"last_refreshed_at":"2026-10-04T00:04:58.780000+00:00","last_changed_at":"2026-10-17T23:35:51.348600+00:00","claim_url":"https://app.optimly.ai/sign-up?claim=4d1fcebb-416b-48a1-a4cb-1367c7d346cd"}