# Relay Hawk

> Publicly sourced profile assembled by Optimly, in the Optimly AI Brand Index. Last refreshed 2026-10-04.

- **Business Profile:** https://optimly.ai/brand/relay-hawk
- **Dataset:** https://optimly.ai/brand/relay-hawk.json
- **Markdown:** https://optimly.ai/brand/relay-hawk/llms.txt
- **Official website:** https://relayhawk.com
- **Slug:** relay-hawk
- **Categories:** ai-machine-learning, customer-support-cx-software

## Overview

- **Tagline:** One unified platform for all conversational channels (voice, chat, SMS); flexible agent building options (code-based with Claude/Codex or no-code with in-product AI assistant); comprehensive testing and evaluation framework including full transcripts, AI evaluations, and simulations to ensure agent reliability before and after launch; integration with existing telephony and CRM infrastructure (e.g., Twilio, HubSpot).
Source: Brand's website (https://relayhawk.com) · 2026-10-04

- **Description:** Relay Hawk offers a conversational AI platform for businesses to design, deploy, and manage AI agents across voice, chat, and SMS channels. It automates customer support, appointment scheduling, and intelligently routes conversations to human agents, providing a robust framework for building, testing, and evaluating AI agent performance.
Source: Brand's website (https://relayhawk.com) · 2026-10-04

## Offerings

- **Core capabilities:**
  - A platform for building and deploying conversational AI agents across voice
  - chat
  - and SMS; features include AI-powered customer support
  - appointment scheduling
  - and human handoff capabilities
  - with tools for agent testing and evaluation.
Source: Brand's website (https://relayhawk.com) · 2026-10-04

- **Pricing:** Not explicitly mentioned, but implied to be a subscription-based SaaS model.
Source: Brand's website (https://relayhawk.com) · 2026-10-04

## Audience

- **Target industry:** Customer support teams, call centers, Business Process Outsourcing (BPOs), and any business seeking to automate or enhance customer conversations, appointment scheduling, and 24/7 front desk operations.
Source: Brand's website (https://relayhawk.com) · 2026-10-04

Page last updated 2026-10-17.