# Oracle Service

> Publicly sourced profile assembled by Optimly, in the Optimly AI Brand Index. Last refreshed 2026-10-04.

- **Business Profile:** https://optimly.ai/brand/oracle-service
- **Dataset:** https://optimly.ai/brand/oracle-service.json
- **Markdown:** https://optimly.ai/brand/oracle-service/llms.txt
- **Official website:** https://oracle.com
- **Slug:** oracle-service
- **Categories:** customer-support-cx-software, sales-crm

## Overview

- **Tagline:** Its native integration with the broader Oracle ecosystem (ERP, SCM, and HCM), providing a truly unified 'front-to-back office' view of the customer.
Source: Brand's website (https://oracle.com) · 2026-10-04

- **Description:** Oracle Service is an enterprise-grade customer service management (CSM) platform that enables organizations to manage support requests across multiple channels. It is a key component of the Oracle Advertising and Customer Experience (CX) suite and provides tools for agent assistance, self-service portals, and knowledge management.
Source: Brand's website (https://oracle.com) · 2026-10-04

## Offerings

- **Core capabilities:**
  - Case Management
  - Knowledge Management
  - Self-Service Portals
  - Digital Engagement
  - Field Service (integrated)
  - Intelligent Advisor.
Source: Brand's website (https://oracle.com) · 2026-10-04

- **Pricing:** Subscription (per user/per month, typically with enterprise volume commitments)
Source: Brand's website (https://oracle.com) · 2026-10-04

## Audience

- **Target industry:** Global 2000, Large Enterprise, Government, Telecommunications, Healthcare.
Source: Brand's website (https://oracle.com) · 2026-10-04

## Landscape

- **Competitors:**
  - Salesforce Service Cloud
  - Zendesk Service
  - ServiceNow Customer Service Management
  - Microsoft Dynamics 365 Customer Service
Source: Brand's website (https://oracle.com) · 2026-10-04

Page last updated 2026-10-17.