# NICE (CXone)

> Publicly sourced profile assembled by Optimly, in the Optimly AI Brand Index. Last refreshed 2026-10-04.

- **Business Profile:** https://optimly.ai/brand/nice-cxone
- **Dataset:** https://optimly.ai/brand/nice-cxone.json
- **Markdown:** https://optimly.ai/brand/nice-cxone/llms.txt
- **Official website:** https://nice.com
- **Slug:** nice-cxone
- **Categories:** ai-machine-learning, customer-support-cx-software, data-analytics-business-intelligence

## Overview

- **Tagline:** NICE offers the most comprehensive, single-platform integration of CCaaS, WEM, and AI-native analytics on a global enterprise scale.
Source: Brand's website (https://nice.com) · 2026-10-04

- **Description:** NICE is an enterprise software provider specializing in customer experience, contact center software, and workforce engagement management. Its flagship cloud platform, CXone, provides an integrated suite for interaction recording, analytics, and AI-driven customer service orchestration.
Source: Brand's website (https://nice.com) · 2026-10-04

## Offerings

- **Core capabilities:**
  - CXone
  - Enlighten AI
  - Workforce Management (WFM)
  - Interaction Recording
  - NEXIDIA Analytics
Source: Brand's website (https://nice.com) · 2026-10-04

- **Pricing:** Enterprise/Custom
Source: Brand's website (https://nice.com) · 2026-10-04

## Audience

- **Target industry:** Global Enterprise, Financial Services, Healthcare, Retail, Government
Source: Brand's website (https://nice.com) · 2026-10-04

## Landscape

- **Competitors:**
  - Genesys
  - Five9 Lightspeed
  - Twilio Flex
  - Salesforce Service Cloud
Source: Brand's website (https://nice.com) · 2026-10-04

Page last updated 2026-10-17.