# Microsoft Dynamics 365

> Publicly sourced profile assembled by Optimly, in the Optimly AI Brand Index. Last refreshed 2026-10-04.

- **Business Profile:** https://optimly.ai/brand/microsoft-dynamics-365
- **Dataset:** https://optimly.ai/brand/microsoft-dynamics-365.json
- **Markdown:** https://optimly.ai/brand/microsoft-dynamics-365/llms.txt
- **Official website:** https://microsoft.com
- **Slug:** microsoft-dynamics-365
- **Categories:** customer-support-cx-software, erp, sales-crm

## Overview

- **Tagline:** The integration of generative AI and 'agentic' capabilities across all CRM, ERP, and business applications, powered by Copilot, to provide proactive insights, automate complex tasks, and significantly enhance team productivity and operational agility.
Source: Brand's website (https://microsoft.com) · 2026-10-04

- **Description:** Microsoft Dynamics 365 is a suite of agentic business applications, including CRM, CCaaS, and ERP, designed to help teams sell smarter, serve customers faster, and operate more profitably by leveraging AI and data-driven insights across sales, service, finance, and supply chain operations.
Source: Brand's website (https://microsoft.com) · 2026-10-04

## Offerings

- **Core capabilities:**
  - Agentic CRM
  - ERP
  - and a comprehensive suite of business applications including Sales
  - Marketing
  - Customer Service
  - Field Service
  - Finance
  - Project Operations
  - Supply Chain Management
  - and Business Central
  - all enhanced with AI and automation.
Source: Brand's website (https://microsoft.com) · 2026-10-04

- **Pricing:** Subscription-based with various plans and pricing options for individual apps and bundled solutions; free trials are available.
Source: Brand's website (https://microsoft.com) · 2026-10-04

## Audience

- **Target industry:** Businesses of all sizes, from small and medium businesses to large enterprises, seeking to optimize sales, marketing, customer service, finance, and supply chain operations through integrated and intelligent applications.
Source: Brand's website (https://microsoft.com) · 2026-10-04

Page last updated 2026-10-17.