{"name":"Microsoft Dynamics 365","domain":"microsoft.com","url":"https://optimly.ai/brand/microsoft-dynamics-365","is_claimed":false,"categories":["customer-support-cx-software","erp","sales-crm"],"headers":[{"header":"Overview","sections":[{"key":"short_description","label":"Tagline","shape":"text","content":"The integration of generative AI and 'agentic' capabilities across all CRM, ERP, and business applications, powered by Copilot, to provide proactive insights, automate complex tasks, and significantly enhance team productivity and operational agility.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://microsoft.com","updated_at":"2026-10-04T00:07:08.828000+00:00"},{"key":"description","label":"Description","shape":"text","content":"Microsoft Dynamics 365 is a suite of agentic business applications, including CRM, CCaaS, and ERP, designed to help teams sell smarter, serve customers faster, and operate more profitably by leveraging AI and data-driven insights across sales, service, finance, and supply chain operations.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://microsoft.com","updated_at":"2026-10-04T00:07:08.828000+00:00"}]},{"header":"Offerings","sections":[{"key":"core_capabilities","label":"Core capabilities","shape":"text","content":"Agentic CRM\nERP\nand a comprehensive suite of business applications including Sales\nMarketing\nCustomer Service\nField Service\nFinance\nProject Operations\nSupply Chain Management\nand Business Central\nall enhanced with AI and automation.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://microsoft.com","updated_at":"2026-10-04T00:07:08.828000+00:00"},{"key":"pricing","label":"Pricing","shape":"text","content":"Subscription-based with various plans and pricing options for individual apps and bundled solutions; free trials are available.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://microsoft.com","updated_at":"2026-10-04T00:07:08.828000+00:00"}]},{"header":"Audience","sections":[{"key":"target_industry","label":"Target industry","shape":"text","content":"Businesses of all sizes, from small and medium businesses to large enterprises, seeking to optimize sales, marketing, customer service, finance, and supply chain operations through integrated and intelligent applications.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://microsoft.com","updated_at":"2026-10-04T00:07:08.828000+00:00"}]}],"last_refreshed_at":"2026-10-04T00:07:08.828000+00:00","last_changed_at":"2026-10-17T23:43:22.300339+00:00","claim_url":"https://app.optimly.ai/sign-up?claim=b3cc5a3b-c699-457d-831f-d2bd037fba84"}