# Microsoft Dynamics 365 Azure

> Publicly sourced profile assembled by Optimly, in the Optimly AI Brand Index. Last refreshed 2026-10-04.

- **Business Profile:** https://optimly.ai/brand/microsoft-dynamics-365-azure
- **Dataset:** https://optimly.ai/brand/microsoft-dynamics-365-azure.json
- **Markdown:** https://optimly.ai/brand/microsoft-dynamics-365-azure/llms.txt
- **Official website:** https://microsoft.com
- **Slug:** microsoft-dynamics-365-azure
- **Categories:** customer-support-cx-software, erp, sales-crm

## Overview

- **Tagline:** Utilizes advanced AI and 'agentic' capabilities (like Copilot and specialized business process agents) to transform traditional systems of record into proactive systems of action, enabling smarter selling, faster service, and more profitable operations across all business functions.
Source: Brand's website (https://microsoft.com) · 2026-10-04

- **Description:** Microsoft Dynamics 365 is a suite of agentic business applications designed to help organizations modernize CRM, achieve more with ERP, improve sales efficiency, personalize service experiences, and build financial and operational agility using AI and automation. It enables teams to sell smarter, serve customers faster, and operate more profitably across sales, marketing, customer service, finance, and supply chain operations.
Source: Brand's website (https://microsoft.com) · 2026-10-04

## Offerings

- **Core capabilities:**
  - Agentic CRM
  - ERP
  - and CCaaS solutions
  - including applications for sales
  - marketing
  - customer service
  - field service
  - finance
  - project operations
  - supply chain management
  - and small/medium business (Business Central). It also features specialized AI-powered business process agents.
Source: Brand's website (https://microsoft.com) · 2026-10-04

- **Pricing:** Subscription-based with various plans for individual applications and suites; free trials available.
Source: Brand's website (https://microsoft.com) · 2026-10-04

## Audience

- **Target industry:** Businesses of all sizes across various industries seeking to enhance customer relationships, optimize operations, improve sales, streamline finance, and manage supply chains efficiently.
Source: Brand's website (https://microsoft.com) · 2026-10-04

Page last updated 2026-10-17.