{"name":"Microsoft Dynamics 365 Azure","domain":"microsoft.com","url":"https://optimly.ai/brand/microsoft-dynamics-365-azure","is_claimed":false,"categories":["customer-support-cx-software","erp","sales-crm"],"headers":[{"header":"Overview","sections":[{"key":"short_description","label":"Tagline","shape":"text","content":"Utilizes advanced AI and 'agentic' capabilities (like Copilot and specialized business process agents) to transform traditional systems of record into proactive systems of action, enabling smarter selling, faster service, and more profitable operations across all business functions.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://microsoft.com","updated_at":"2026-10-04T00:02:34.248000+00:00"},{"key":"description","label":"Description","shape":"text","content":"Microsoft Dynamics 365 is a suite of agentic business applications designed to help organizations modernize CRM, achieve more with ERP, improve sales efficiency, personalize service experiences, and build financial and operational agility using AI and automation. It enables teams to sell smarter, serve customers faster, and operate more profitably across sales, marketing, customer service, finance, and supply chain operations.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://microsoft.com","updated_at":"2026-10-04T00:02:34.248000+00:00"}]},{"header":"Offerings","sections":[{"key":"core_capabilities","label":"Core capabilities","shape":"text","content":"Agentic CRM\nERP\nand CCaaS solutions\nincluding applications for sales\nmarketing\ncustomer service\nfield service\nfinance\nproject operations\nsupply chain management\nand small/medium business (Business Central). It also features specialized AI-powered business process agents.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://microsoft.com","updated_at":"2026-10-04T00:02:34.248000+00:00"},{"key":"pricing","label":"Pricing","shape":"text","content":"Subscription-based with various plans for individual applications and suites; free trials available.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://microsoft.com","updated_at":"2026-10-04T00:02:34.248000+00:00"}]},{"header":"Audience","sections":[{"key":"target_industry","label":"Target industry","shape":"text","content":"Businesses of all sizes across various industries seeking to enhance customer relationships, optimize operations, improve sales, streamline finance, and manage supply chains efficiently.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://microsoft.com","updated_at":"2026-10-04T00:02:34.248000+00:00"}]}],"last_refreshed_at":"2026-10-04T00:02:34.248000+00:00","last_changed_at":"2026-10-17T23:44:50.126601+00:00","claim_url":"https://app.optimly.ai/sign-up?claim=ca667301-5d8c-4dff-b471-9366751ad378"}