{"name":"microsoft-azure-dynamics-365","domain":"microsoft.com","url":"https://optimly.ai/brand/microsoft-azure-dynamics-365","is_claimed":false,"categories":["erp","sales-crm"],"headers":[{"header":"Overview","sections":[{"key":"short_description","label":"Tagline","shape":"text","content":"Leverages agentic business applications, Copilot, and generative AI across CRM, ERP, and CCaaS to provide real-time insights, automate tasks, and move businesses from a 'system of record to a system of action.' Focus on improving efficiency, personalization, and agility.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://microsoft.com","updated_at":"2026-10-04T00:05:44.746000+00:00"},{"key":"description","label":"Description","shape":"text","content":"Microsoft Dynamics 365 is an integrated suite of cloud-based business applications that leverages AI and agentic capabilities (like Copilot) to help organizations optimize sales, marketing, customer service, finance, and supply chain operations. It aims to transform businesses from systems of record to systems of action, enabling smarter selling, faster customer service, and more profitable operations.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://microsoft.com","updated_at":"2026-10-04T00:05:44.746000+00:00"}]},{"header":"Offerings","sections":[{"key":"core_capabilities","label":"Core capabilities","shape":"text","content":"CRM\nERP\nSales\nMarketing\nCustomer Service\nField Service\nFinance\nSupply Chain Management\nProject Operations\nBusiness Central. These products are enhanced with AI-powered agents and Copilot.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://microsoft.com","updated_at":"2026-10-04T00:05:44.746000+00:00"},{"key":"pricing","label":"Pricing","shape":"text","content":"Subscription-based with tiered plans; offers free trials.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://microsoft.com","updated_at":"2026-10-04T00:05:44.746000+00:00"}]},{"header":"Audience","sections":[{"key":"target_industry","label":"Target industry","shape":"text","content":"Businesses of all sizes (including small and medium businesses) across various industries seeking to modernize and optimize their operations in sales, customer service, finance, and supply chain.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://microsoft.com","updated_at":"2026-10-04T00:05:44.746000+00:00"}]}],"last_refreshed_at":"2026-10-04T00:05:44.746000+00:00","last_changed_at":"2026-10-17T23:38:18.301217+00:00","claim_url":"https://app.optimly.ai/sign-up?claim=6f7019d0-face-4d2f-a56e-def10e81793a"}