{"name":"Helplightning","domain":"helplightning.com","url":"https://optimly.ai/brand/helplightning","is_claimed":false,"categories":["collaboration-productivity"],"headers":[{"header":"Overview","sections":[{"key":"short_description","label":"Tagline","shape":"text","content":"Offers \"Merged Reality\" where experts can virtually place their hands into the live view, combined with AI-powered \"Thread Tools\" for automatic recap, information extraction, procedure drafting, and knowledge base integration, all within persistent \"Help Threads\" for documentation and learning.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://helplightning.com","updated_at":"2026-10-04T00:05:47.664000+00:00"},{"key":"description","label":"Description","shape":"text","content":"Helplightning provides a remote expert guidance platform using live video, augmented reality (Merged Reality), and AI-powered tools (Thread Tools) to facilitate real-time technical assistance and knowledge capture for field service, manufacturing, call centers, and inspections.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://helplightning.com","updated_at":"2026-10-04T00:05:47.664000+00:00"}]},{"header":"Offerings","sections":[{"key":"core_capabilities","label":"Core capabilities","shape":"text","content":"A remote expert guidance platform featuring live video (Live view)\naugmented reality (Merged Reality)\nAI-powered knowledge management tools (Thread Tools for Recap\nRead\nThread Insights\nDraft Procedure\nAsk Manuals\nAsk the Thread)\nreal-time translation (Translator)\nand persistent communication logs (Help Threads).","source_type":"1p_website","source_label":"Brand's website","source_url":"https://helplightning.com","updated_at":"2026-10-04T00:05:47.664000+00:00"},{"key":"pricing","label":"Pricing","shape":"text","content":"Not explicitly mentioned.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://helplightning.com","updated_at":"2026-10-04T00:05:47.664000+00:00"}]},{"header":"Audience","sections":[{"key":"target_industry","label":"Target industry","shape":"text","content":"Organizations in field service, manufacturing, call centers, and inspections looking to improve operational efficiency, reduce downtime, and enhance remote technical support.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://helplightning.com","updated_at":"2026-10-04T00:05:47.664000+00:00"}]}],"last_refreshed_at":"2026-10-04T00:05:47.664000+00:00","last_changed_at":"2026-10-17T23:32:41.028506+00:00","claim_url":"https://app.optimly.ai/sign-up?claim=21245d32-58ea-4c7e-b27b-0dbbef5f135f"}