{"name":"Five9 Performance Management","domain":"five9.com","url":"https://optimly.ai/brand/five9-performance-management","is_claimed":false,"categories":["collaboration-productivity","customer-support-cx-software","data-analytics-business-intelligence","hr-technology","sales-crm"],"headers":[{"header":"Overview","sections":[{"key":"short_description","label":"Tagline","shape":"text","content":"Deep native integration with the Five9 Intelligent Cloud Contact Center, offering data-driven gamification directly tied to ACD metrics.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://five9.com","updated_at":"2026-10-04T00:05:50.169000+00:00"},{"key":"description","label":"Description","shape":"text","content":"Five9 Performance Management is a contact center solution designed to aggregate data from disparate sources into unified dashboards and utilize gamification to motivate agent performance. It is a key component of the Five9 Workforce Engagement Management (WEM) suite, aiming to improve employee productivity and customer experience through real-time visibility and engagement tools.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://five9.com","updated_at":"2026-10-04T00:05:50.169000+00:00"}]},{"header":"Offerings","sections":[{"key":"core_capabilities","label":"Core capabilities","shape":"text","content":"KPI Dashboards\nGamification Engine\nReal-time Reporting\nWallboards","source_type":"1p_website","source_label":"Brand's website","source_url":"https://five9.com","updated_at":"2026-10-04T00:05:50.169000+00:00"},{"key":"pricing","label":"Pricing","shape":"text","content":"Subscription (usually bundled or added to CCaaS seat license)","source_type":"1p_website","source_label":"Brand's website","source_url":"https://five9.com","updated_at":"2026-10-04T00:05:50.169000+00:00"}]},{"header":"Audience","sections":[{"key":"target_industry","label":"Target industry","shape":"text","content":"Enterprise Contact Centers, Customer Support Teams, Sales Organizations","source_type":"1p_website","source_label":"Brand's website","source_url":"https://five9.com","updated_at":"2026-10-04T00:05:50.169000+00:00"}]},{"header":"Landscape","sections":[{"key":"competitors","label":"Competitors","shape":"links","content":[{"url":null,"name":"NICE IEX"},{"url":null,"name":"Genesys Cloud CX - Workforce Engagement Management"},{"url":null,"name":"Playvox"},{"url":null,"name":"Talkdesk Performance Management"}],"source_type":"1p_website","source_label":"Brand's website","source_url":"https://five9.com","updated_at":"2026-10-04T00:05:50.169000+00:00"}]}],"last_refreshed_at":"2026-10-04T00:05:50.169000+00:00","last_changed_at":"2026-10-17T23:48:05.892151+00:00","claim_url":"https://app.optimly.ai/sign-up?claim=fd009dd8-10a3-4139-8a69-4717ee902e22"}