{"name":"Feedbacklink","domain":"feedback.link","url":"https://optimly.ai/brand/feedbacklink","is_claimed":false,"categories":["customer-support-cx-software","marketing-technology"],"headers":[{"header":"Overview","sections":[{"key":"short_description","label":"Tagline","shape":"text","content":"An integrated platform that streamlines the process of collecting referrals, reviews, testimonials, and feedback, directing happy customers to public channels for social proof and routing unhappy customers to private channels for direct resolution. It automates customer engagement through a 'one simple question' approach tailored to each customer's sentiment.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://feedback.link","updated_at":"2026-10-04T00:08:07.987000+00:00"},{"key":"description","label":"Description","shape":"text","content":"Feedbacklink is an all-in-one platform that helps businesses collect customer feedback, generate online reviews, gather video and text testimonials, and implement customer referral programs. It routes unhappy customers' complaints privately and showcases positive social proof on websites to improve conversion rates.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://feedback.link","updated_at":"2026-10-04T00:08:07.987000+00:00"}]},{"header":"Offerings","sections":[{"key":"core_capabilities","label":"Core capabilities","shape":"text","content":"Customer referral program management\nonline review collection (Google\nFacebook\nTrustpilot\netc.)\nvideo and text testimonial gathering\ncustomizable customer feedback surveys (including NPS)\nand social proof widgets (Wall of Proof\nNudge\nCarousel\nInfinity Wall).","source_type":"1p_website","source_label":"Brand's website","source_url":"https://feedback.link","updated_at":"2026-10-04T00:08:07.987000+00:00"},{"key":"pricing","label":"Pricing","shape":"text","content":"Freemium with tiered subscription plans (Learn, Growth, Engage) starting from $9/month. No credit card needed to start.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://feedback.link","updated_at":"2026-10-04T00:08:07.987000+00:00"}]},{"header":"Audience","sections":[{"key":"target_industry","label":"Target industry","shape":"text","content":"Businesses of all sizes looking to enhance their online reputation, generate word-of-mouth referrals, collect actionable customer insights, and improve customer conversion rates through social proof.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://feedback.link","updated_at":"2026-10-04T00:08:07.987000+00:00"}]}],"last_refreshed_at":"2026-10-04T00:08:07.987000+00:00","last_changed_at":"2026-10-17T23:47:03.183987+00:00","claim_url":"https://app.optimly.ai/sign-up?claim=ec6bea74-2052-4215-a49b-b016b471dafa"}