# Duckie

> Publicly sourced profile assembled by Optimly, in the Optimly AI Brand Index. Last refreshed 2026-10-04.

- **Business Profile:** https://optimly.ai/brand/duckie
- **Dataset:** https://optimly.ai/brand/duckie.json
- **Markdown:** https://optimly.ai/brand/duckie/llms.txt
- **Official website:** https://duckie.ai
- **Slug:** duckie
- **Categories:** customer-support-cx-software, developer-tools

## Overview

- **Tagline:** An agentic platform that transforms support teams into AI builders, allowing them to create and manage AI agents for any support workflow beyond basic ticket deflection. It offers integration with all tools and data, supports every frontier AI model, provides centralized agent management and orchestration on a single canvas, and ensures production readiness with safety features like PII redaction, human approval flows, sandboxing, and a kill-switch.
Source: Brand's website (https://duckie.ai) · 2026-10-04

- **Description:** Duckie is an agentic platform that empowers support teams to become AI builders. It enables them to ship AI agents that resolve tickets, investigate issues, and automate any workflow behind support. The platform integrates with various tools and data, allows building agents in plain English, and provides features for centralized management, safety, and orchestration.
Source: Brand's website (https://duckie.ai) · 2026-10-04

## Offerings

- **Core capabilities:**
  - AI agents for support teams
  - including billing agents
  - escalation agents
  - investigation agents
  - triage agents
  - and resolution agents; an agentic infrastructure platform for building
  - managing
  - and deploying AI in production.
Source: Brand's website (https://duckie.ai) · 2026-10-04

- **Pricing:** Not specified in the provided context.
Source: Brand's website (https://duckie.ai) · 2026-10-04

## Audience

- **Target industry:** Support teams across various industries, including those with complex financial workflows, onboarding processes, technical troubleshooting needs, and compliance requirements. Examples include financial services, software, and other B2B sectors.
Source: Brand's website (https://duckie.ai) · 2026-10-04

Page last updated 2026-10-17.