{"name":"Consumer Edge","domain":"consumeredge.ai","url":"https://optimly.ai/brand/consumer-edge","is_claimed":false,"categories":["ai-machine-learning","customer-support-cx-software","data-analytics-business-intelligence","sales-crm"],"headers":[{"header":"Overview","sections":[{"key":"short_description","label":"Tagline","shape":"text","content":"Consumer Edge distinguishes itself as a single, integrated platform that combines AI customer service, sales enablement (product finder), and real-time consumer intelligence, specifically tailored for large food brands. It positions itself as a replacement for multiple disparate tools and transforms customer support from a cost center into a revenue driver.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://consumeredge.ai","updated_at":"2026-10-04T00:03:54.545000+00:00"},{"key":"description","label":"Description","shape":"text","content":"Consumer Edge is a complete consumer platform that leverages intelligent AI and expert human agents to provide seamless customer service, drive sales, and deliver actionable consumer intelligence. It transforms every customer interaction into a revenue opportunity for large food and CPG brands, offering 24/7 omnichannel support and proactive crisis prevention.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://consumeredge.ai","updated_at":"2026-10-04T00:03:54.545000+00:00"}]},{"header":"Offerings","sections":[{"key":"core_capabilities","label":"Core capabilities","shape":"text","content":"AI-powered omnichannel customer engagement platform\nAI-driven product finder\nconsumer intelligence and analytics\nvoice AI\nautomated fulfillment routing\ncomplaint management.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://consumeredge.ai","updated_at":"2026-10-04T00:03:54.545000+00:00"},{"key":"pricing","label":"Pricing","shape":"text","content":"Subscription-based SaaS with three tiers: Starter ($999/month), Growth ($1,999/month), and Scale (Custom pricing). Holiday discounts are offered.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://consumeredge.ai","updated_at":"2026-10-04T00:03:54.545000+00:00"}]},{"header":"Audience","sections":[{"key":"target_industry","label":"Target industry","shape":"text","content":"Emerging Brands, Scaling Brands, Established Brands (primarily in the large food and CPG sector).","source_type":"1p_website","source_label":"Brand's website","source_url":"https://consumeredge.ai","updated_at":"2026-10-04T00:03:54.545000+00:00"}]},{"header":"Landscape","sections":[{"key":"competitors","label":"Competitors","shape":"links","content":[{"url":null,"name":"Ada"},{"url":null,"name":"LivePerson"},{"url":null,"name":"Forethought.ai"},{"url":null,"name":"Sprinklr"}],"source_type":"1p_website","source_label":"Brand's website","source_url":"https://consumeredge.ai","updated_at":"2026-10-04T00:03:54.545000+00:00"}]}],"last_refreshed_at":"2026-10-04T00:03:54.545000+00:00","last_changed_at":"2026-10-17T23:22:46.604421+00:00","claim_url":"https://app.optimly.ai/sign-up?claim=1080e36b-ea37-4050-b2b9-98d994b662f7"}