{"name":"Cdc Software","domain":"cdcsoftware.com","url":"https://optimly.ai/brand/cdc-software","is_claimed":false,"categories":["developer-tools"],"headers":[{"header":"Overview","sections":[{"key":"short_description","label":"Tagline","shape":"text","content":"Fast deployment (weeks), proven stability and reliability used by thousands of agents, cost-effective due to configuration over code, prebuilt connectors for a wide range of systems, and simple reconfiguration for future system upgrades.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://cdcsoftware.com","updated_at":"2026-10-04T00:05:13.324000+00:00"},{"key":"description","label":"Description","shape":"text","content":"CDC Software provides an Integration Platform as a Service (iPaaS) that connects contact center technologies like telephony systems, CRMs, and marketing automation platforms. It aims to deliver real-time customer data to agents before they say hello, improve agent productivity, and enhance the overall customer experience by making all contact center technologies work together seamlessly.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://cdcsoftware.com","updated_at":"2026-10-04T00:05:13.324000+00:00"}]},{"header":"Offerings","sections":[{"key":"core_capabilities","label":"Core capabilities","shape":"text","content":"Integration Platform as a Service (iPaaS) with prebuilt connectors for over 90 contact center systems\nincluding CRMs (Zendesk\nSalesforce\nFreshdesk\nMicrosoft Dynamics) and Telephony Systems (Avaya\nCisco\nMitel\nGenesys\nVonage\nMicrosoft Teams\nAmazon Connect\nZoom).","source_type":"1p_website","source_label":"Brand's website","source_url":"https://cdcsoftware.com","updated_at":"2026-10-04T00:05:13.324000+00:00"},{"key":"pricing","label":"Pricing","shape":"text","content":"The platform implies a subscription/licensing model, described as 'cost-effective' and offering professional services at an hourly rate ($175-225/hour) or fixed cost for implementation.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://cdcsoftware.com","updated_at":"2026-10-04T00:05:13.324000+00:00"}]},{"header":"Audience","sections":[{"key":"target_industry","label":"Target industry","shape":"text","content":"Fortune 1000 corporations and other companies that need to integrate their call center telephony platforms with CRMs and other systems of record across various industries.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://cdcsoftware.com","updated_at":"2026-10-04T00:05:13.324000+00:00"}]}],"last_refreshed_at":"2026-10-04T00:05:13.324000+00:00","last_changed_at":"2026-10-17T23:41:00.185091+00:00","claim_url":"https://app.optimly.ai/sign-up?claim=9378cba6-c8a8-4e50-bfc7-d8bce0b60763"}