# Catalyst (Catalyst Software)

> Publicly sourced profile assembled by Optimly, in the Optimly AI Brand Index. Last refreshed 2026-10-04.

- **Business Profile:** https://optimly.ai/brand/catalyst
- **Dataset:** https://optimly.ai/brand/catalyst.json
- **Markdown:** https://optimly.ai/brand/catalyst/llms.txt
- **Official website:** https://catalyst.io
- **Slug:** catalyst
- **Categories:** customer-support-cx-software, data-analytics-business-intelligence, sales-crm

## Overview

- **Tagline:** Industry-leading bi-directional Salesforce integration and a consumer-grade UI that prioritizes CS manager adoption over complex admin configuration.
Source: Brand's website (https://catalyst.io) · 2026-10-04

- **Description:** Catalyst is a Customer Success Platform (CSP) designed to help SaaS companies centralize customer data, monitor account health, and drive renewals and expansions. In 2024, the company announced a merger with Totango to create a unified customer growth platform.
Source: Brand's website (https://catalyst.io) · 2026-10-04

## Offerings

- **Core capabilities:**
  - Customer Success Platform
  - Health Scoring
  - Playbooks
  - Customer Journey Mapping.
Source: Brand's website (https://catalyst.io) · 2026-10-04

- **Pricing:** Subscription (Platform Fee + Per-Seat)
Source: Brand's website (https://catalyst.io) · 2026-10-04

## Audience

- **Target industry:** B2B SaaS companies, Mid-Market to Enterprise Customer Success teams.
Source: Brand's website (https://catalyst.io) · 2026-10-04

## Landscape

- **Competitors:**
  - Gainsight
  - Totango
  - ChurnZero
  - Vitally
Source: Brand's website (https://catalyst.io) · 2026-10-04

Page last updated 2026-10-17.