# Calabrio

> Publicly sourced profile assembled by Optimly, in the Optimly AI Brand Index. Last refreshed 2026-10-04.

- **Business Profile:** https://optimly.ai/brand/calabrio
- **Dataset:** https://optimly.ai/brand/calabrio.json
- **Markdown:** https://optimly.ai/brand/calabrio/llms.txt
- **Official website:** https://calabrio.com
- **Slug:** calabrio
- **Categories:** ai-machine-learning, customer-support-cx-software, data-analytics-business-intelligence, hr-technology

## Overview

- **Tagline:** A 'human-centric' approach to AI that focuses as much on agent experience and retention as it does on operational efficiency.
Source: Brand's website (https://calabrio.com) · 2026-10-04

- **Description:** Calabrio is an enterprise software company providing a unified Workforce Engagement Management (WEM) suite known as Calabrio ONE. The platform utilizes AI-driven insights to optimize contact center efficiency, interaction recording, and agent performance coaching.
Source: Brand's website (https://calabrio.com) · 2026-10-04

## Offerings

- **Core capabilities:**
  - Calabrio ONE (WFM
  - Quality Management
  - Analytics
  - Data Management)
Source: Brand's website (https://calabrio.com) · 2026-10-04

- **Pricing:** Enterprise/Custom (Subscription-based)
Source: Brand's website (https://calabrio.com) · 2026-10-04

## Audience

- **Target industry:** Enterprise Contact Centers, Customer Service Organizations, Finance, Healthcare, Retail
Source: Brand's website (https://calabrio.com) · 2026-10-04

## Landscape

- **Competitors:**
  - NICE (NICE CXone)
  - Verint
  - Genesys Cloud CX
  - Playvox
Source: Brand's website (https://calabrio.com) · 2026-10-04

Page last updated 2026-10-17.