{"name":"Calabrio","domain":"calabrio.com","url":"https://optimly.ai/brand/calabrio","is_claimed":false,"categories":["ai-machine-learning","customer-support-cx-software","data-analytics-business-intelligence","hr-technology"],"headers":[{"header":"Overview","sections":[{"key":"short_description","label":"Tagline","shape":"text","content":"A 'human-centric' approach to AI that focuses as much on agent experience and retention as it does on operational efficiency.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://calabrio.com","updated_at":"2026-10-04T00:04:23.369000+00:00"},{"key":"description","label":"Description","shape":"text","content":"Calabrio is an enterprise software company providing a unified Workforce Engagement Management (WEM) suite known as Calabrio ONE. The platform utilizes AI-driven insights to optimize contact center efficiency, interaction recording, and agent performance coaching.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://calabrio.com","updated_at":"2026-10-04T00:04:23.369000+00:00"}]},{"header":"Offerings","sections":[{"key":"core_capabilities","label":"Core capabilities","shape":"text","content":"Calabrio ONE (WFM\nQuality Management\nAnalytics\nData Management)","source_type":"1p_website","source_label":"Brand's website","source_url":"https://calabrio.com","updated_at":"2026-10-04T00:04:23.369000+00:00"},{"key":"pricing","label":"Pricing","shape":"text","content":"Enterprise/Custom (Subscription-based)","source_type":"1p_website","source_label":"Brand's website","source_url":"https://calabrio.com","updated_at":"2026-10-04T00:04:23.369000+00:00"}]},{"header":"Audience","sections":[{"key":"target_industry","label":"Target industry","shape":"text","content":"Enterprise Contact Centers, Customer Service Organizations, Finance, Healthcare, Retail","source_type":"1p_website","source_label":"Brand's website","source_url":"https://calabrio.com","updated_at":"2026-10-04T00:04:23.369000+00:00"}]},{"header":"Landscape","sections":[{"key":"competitors","label":"Competitors","shape":"links","content":[{"url":null,"name":"NICE (NICE CXone)"},{"url":null,"name":"Verint"},{"url":null,"name":"Genesys Cloud CX"},{"url":null,"name":"Playvox"}],"source_type":"1p_website","source_label":"Brand's website","source_url":"https://calabrio.com","updated_at":"2026-10-04T00:04:23.369000+00:00"}]}],"last_refreshed_at":"2026-10-04T00:04:23.369000+00:00","last_changed_at":"2026-10-17T23:18:32.119742+00:00","claim_url":"https://app.optimly.ai/sign-up?claim=0d6109e8-381f-45d3-a623-984f4efb2165"}