{"name":"Calabrio","domain":"calabrio.com","url":"https://optimly.ai/brand/calabrio-one","is_claimed":false,"categories":["customer-support-cx-software","data-analytics-business-intelligence","hr-technology"],"headers":[{"header":"Overview","sections":[{"key":"short_description","label":"Tagline","shape":"text","content":"A unified, 'human-centric' suite that combines AI-driven efficiency with tools specifically designed to reduce agent attrition and effort.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://calabrio.com","updated_at":"2026-10-04T00:05:38.481000+00:00"},{"key":"description","label":"Description","shape":"text","content":"Calabrio is a provider of workforce engagement management software that focuses on contact center intelligence and employee performance. Its flagship suite, Calabrio ONE, integrates workforce management, quality management, and interaction analytics to improve agent productivity and customer experience.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://calabrio.com","updated_at":"2026-10-04T00:05:38.481000+00:00"}]},{"header":"Offerings","sections":[{"key":"core_capabilities","label":"Core capabilities","shape":"text","content":"Calabrio ONE (WFM\nQuality Management\nAnalytics\nData Management).","source_type":"1p_website","source_label":"Brand's website","source_url":"https://calabrio.com","updated_at":"2026-10-04T00:05:38.481000+00:00"},{"key":"pricing","label":"Pricing","shape":"text","content":"Subscription/Enterprise Custom","source_type":"1p_website","source_label":"Brand's website","source_url":"https://calabrio.com","updated_at":"2026-10-04T00:05:38.481000+00:00"}]},{"header":"Audience","sections":[{"key":"target_industry","label":"Target industry","shape":"text","content":"Global enterprise contact centers, customer service organizations, and remote workforce management.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://calabrio.com","updated_at":"2026-10-04T00:05:38.481000+00:00"}]},{"header":"Landscape","sections":[{"key":"competitors","label":"Competitors","shape":"links","content":[{"url":null,"name":"Verint Workforce Engagement"},{"url":null,"name":"NICE CXone WFM"},{"url":null,"name":"Genesys Cloud CX (WEM)"},{"url":null,"name":"Playvox"}],"source_type":"1p_website","source_label":"Brand's website","source_url":"https://calabrio.com","updated_at":"2026-10-04T00:05:38.481000+00:00"}]}],"last_refreshed_at":"2026-10-04T00:05:38.481000+00:00","last_changed_at":"2026-10-17T23:41:19.056862+00:00","claim_url":"https://app.optimly.ai/sign-up?claim=9736c607-db40-4c69-8a30-33b81f7f90bc"}