{"name":"Backbase","domain":"backbase.com","url":"https://optimly.ai/brand/backbase","is_claimed":false,"categories":["ai-machine-learning","customer-support-cx-software","erp","sales-crm","vertical-industry-software"],"headers":[{"header":"Overview","sections":[{"key":"short_description","label":"Tagline","shape":"text","content":"Its 'AI-native Banking OS' approach that unifies and coordinates customers, employees, and AI agents on a single platform with shared truth and execution engine, explicitly aiming to solve fragmentation, further bolstered by its leadership in 'Agentic Banking' through the Kasisto acquisition.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://backbase.com","updated_at":"2026-10-04T00:03:12.154000+00:00"},{"key":"description","label":"Description","shape":"text","content":"Backbase provides an AI-native operating system, 'The Banking OS', designed to unify the frontline of banks. It coordinates customers, employees, and AI agents across digital channels, front office, and operations to address fragmented systems and improve efficiency in areas like customer engagement and banking operations. The company recently acquired Kasisto, moving towards 'Agentic Banking'.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://backbase.com","updated_at":"2026-10-04T00:03:12.154000+00:00"}]},{"header":"Offerings","sections":[{"key":"core_capabilities","label":"Core capabilities","shape":"text","content":"The Banking OS (an AI-native operating system)\nCustomer Engagement solutions (digital banking\nconversational banking\nfront-office workspaces)\nBanking Operations solutions (automating customer operations\ndisputes\npayments\nlending).","source_type":"1p_website","source_label":"Brand's website","source_url":"https://backbase.com","updated_at":"2026-10-04T00:03:12.154000+00:00"},{"key":"pricing","label":"Pricing","shape":"text","content":"Likely an enterprise software licensing or subscription model, given its offering to large banks, though not explicitly stated.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://backbase.com","updated_at":"2026-10-04T00:03:12.154000+00:00"}]},{"header":"Audience","sections":[{"key":"target_industry","label":"Target industry","shape":"text","content":"Leading banks globally (over 120 clients).","source_type":"1p_website","source_label":"Brand's website","source_url":"https://backbase.com","updated_at":"2026-10-04T00:03:12.154000+00:00"}]},{"header":"Landscape","sections":[{"key":"competitors","label":"Competitors","shape":"links","content":[{"url":null,"name":"Temenos"},{"url":null,"name":"Finastra"},{"url":null,"name":"Thought Machine"},{"url":null,"name":"Mambu"},{"url":null,"name":"FIS"}],"source_type":"1p_website","source_label":"Brand's website","source_url":"https://backbase.com","updated_at":"2026-10-04T00:03:12.154000+00:00"}]}],"last_refreshed_at":"2026-10-04T00:03:12.154000+00:00","last_changed_at":"2026-10-17T23:36:46.363949+00:00","claim_url":"https://app.optimly.ai/sign-up?claim=59a598e8-3416-47c2-9689-31ca8a473aba"}