# Alvarity (now Playvox)

> Publicly sourced profile assembled by Optimly, in the Optimly AI Brand Index. Last refreshed 2026-10-04.

- **Business Profile:** https://optimly.ai/brand/alvarity-playvox
- **Dataset:** https://optimly.ai/brand/alvarity-playvox.json
- **Markdown:** https://optimly.ai/brand/alvarity-playvox/llms.txt
- **Official website:** https://playvox.com
- **Slug:** alvarity-playvox
- **Categories:** customer-support-cx-software, hr-technology

## Overview

- **Tagline:** The integration of specialized, AI-driven workforce scheduling (from Alvarity) with a leading agent engagement and quality suite.
Source: Brand's website (https://playvox.com) · 2026-10-04

- **Description:** Alvarity was a provider of AI-driven workforce management (WFM) software designed specifically for modern contact centers. Following its acquisition by Playvox in 2021, its technology was integrated to create a comprehensive Workforce Engagement Management (WEM) platform.
Source: Brand's website (https://playvox.com) · 2026-10-04

## Offerings

- **Core capabilities:**
  - Workforce Management (WFM)
  - Quality Assurance (QA)
  - Coaching
  - Learning
  - and Agent Motivation.
Source: Brand's website (https://playvox.com) · 2026-10-04

- **Pricing:** Subscription
Source: Brand's website (https://playvox.com) · 2026-10-04

## Audience

- **Target industry:** Contact centers, Customer Success teams, BPOs, and Retail/E-commerce support.
Source: Brand's website (https://playvox.com) · 2026-10-04

## Landscape

- **Competitors:**
  - NICE CXone
  - Verint Systems
  - Calabrio
Source: Brand's website (https://playvox.com) · 2026-10-04

Page last updated 2026-10-17.