{"name":"Alvarity (now Playvox)","domain":"playvox.com","url":"https://optimly.ai/brand/alvarity-playvox","is_claimed":false,"categories":["customer-support-cx-software","hr-technology"],"headers":[{"header":"Overview","sections":[{"key":"short_description","label":"Tagline","shape":"text","content":"The integration of specialized, AI-driven workforce scheduling (from Alvarity) with a leading agent engagement and quality suite.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://playvox.com","updated_at":"2026-10-04T00:03:42.224000+00:00"},{"key":"description","label":"Description","shape":"text","content":"Alvarity was a provider of AI-driven workforce management (WFM) software designed specifically for modern contact centers. Following its acquisition by Playvox in 2021, its technology was integrated to create a comprehensive Workforce Engagement Management (WEM) platform.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://playvox.com","updated_at":"2026-10-04T00:03:42.224000+00:00"}]},{"header":"Offerings","sections":[{"key":"core_capabilities","label":"Core capabilities","shape":"text","content":"Workforce Management (WFM)\nQuality Assurance (QA)\nCoaching\nLearning\nand Agent Motivation.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://playvox.com","updated_at":"2026-10-04T00:03:42.224000+00:00"},{"key":"pricing","label":"Pricing","shape":"text","content":"Subscription","source_type":"1p_website","source_label":"Brand's website","source_url":"https://playvox.com","updated_at":"2026-10-04T00:03:42.224000+00:00"}]},{"header":"Audience","sections":[{"key":"target_industry","label":"Target industry","shape":"text","content":"Contact centers, Customer Success teams, BPOs, and Retail/E-commerce support.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://playvox.com","updated_at":"2026-10-04T00:03:42.224000+00:00"}]},{"header":"Landscape","sections":[{"key":"competitors","label":"Competitors","shape":"links","content":[{"url":null,"name":"NICE CXone"},{"url":null,"name":"Verint Systems"},{"url":null,"name":"Calabrio"}],"source_type":"1p_website","source_label":"Brand's website","source_url":"https://playvox.com","updated_at":"2026-10-04T00:03:42.224000+00:00"}]}],"last_refreshed_at":"2026-10-04T00:03:42.224000+00:00","last_changed_at":"2026-10-17T23:37:12.504014+00:00","claim_url":"https://app.optimly.ai/sign-up?claim=5f8ce718-169b-4515-9f36-fed2f90525e3"}