{"name":"Alterna CX","domain":"alternacx.com","url":"https://optimly.ai/brand/alterna-cx","is_claimed":false,"categories":["data-analytics-business-intelligence"],"headers":[{"header":"Overview","sections":[{"key":"short_description","label":"Tagline","shape":"text","content":"Rapid time-to-value with insights in hours and results in weeks, unified feedback collection from 100+ data sources, AI-native quantification of qualitative text with oCX scores, predictive NPS impact, automated audience segmentation, and prioritized, actionable recommendations without heavy IT involvement.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://alternacx.com","updated_at":"2026-10-04T00:08:14.771000+00:00"},{"key":"description","label":"Description","shape":"text","content":"Alterna CX is an AI-powered unified customer experience platform that connects various feedback sources, analyzes customer data to identify drivers of KPIs like NPS, and provides prioritized, actionable recommendations to improve customer satisfaction, reduce churn, and drive growth. It aims to deliver CX insights in hours and business results in weeks.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://alternacx.com","updated_at":"2026-10-04T00:08:14.771000+00:00"}]},{"header":"Offerings","sections":[{"key":"core_capabilities","label":"Core capabilities","shape":"text","content":"Unified Customer Experience Platform\nfeaturing Insight Miner for AI-powered analysis\nDriver Simulation\nTopic Analysis\nSummarization\nSegmentation\nand Action Recommendations.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://alternacx.com","updated_at":"2026-10-04T00:08:14.771000+00:00"},{"key":"pricing","label":"Pricing","shape":"text","content":"Subscription-based (SaaS)","source_type":"1p_website","source_label":"Brand's website","source_url":"https://alternacx.com","updated_at":"2026-10-04T00:08:14.771000+00:00"}]},{"header":"Audience","sections":[{"key":"target_industry","label":"Target industry","shape":"text","content":"Customer-centric brands and large enterprises across various sectors (e.g., automotive, finance, retail, e-commerce, insurance) seeking to optimize customer experience and business results.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://alternacx.com","updated_at":"2026-10-04T00:08:14.771000+00:00"}]}],"last_refreshed_at":"2026-10-04T00:08:14.771000+00:00","last_changed_at":"2026-10-17T23:32:51.779691+00:00","claim_url":"https://app.optimly.ai/sign-up?claim=23b23a0e-436f-4873-9ccf-2af4009631d2"}